Terms & Conditions

Last updated: 28 August 2025

These Terms govern your use of our website and our clinic services.

VODÉRM — Bronte Sykes trading as VODÉRM (sole trader)
98 Ovenden Rd, Halifax HX3 5QG, UK
Phone: 01422 756523
Email: bronte@voderm.co.uk

• Information only: Website content is general information and not medical advice. A personalised clinical assessment is required before treatment.
• Prescription-only medicines: Where a treatment involves a POM, it is only provided after a consultation and, where required, a prescription by an appropriate practitioner.
• Intellectual property: All site content is owned by us or licensed; do not copy, reproduce, or adapt without permission.
• Links: We may link to third-party services (e.g., our booking portal). Their terms and privacy policies apply; we’re not responsible for their content.
• Acceptable use: Don’t use the site unlawfully or to disrupt services.
• Liability: The site is provided “as is”. We are not liable for loss arising from use or reliance on site information except where the law does not allow exclusion.

• Skincare consultations and facials: available to teens with parent/guardian consent (and attendance where appropriate).
• Injectables: 18+ only; proof of age may be required.

• A consultation is required to confirm suitability; we may decline or adjust treatment in your best interests.
• Deposits: a deposit may be required to secure your appointment; the amount depends on treatment cost and is shown at booking. If we determine treatment is unsuitable, your deposit will be refunded.
• Notice: please give 48 hours’ notice to cancel or reschedule.
• Late cancellation/no-show: with less than 48 hours’ notice, or if you do not attend, the full cost of the treatment will be required.
• Late arrival: arriving 10–15 minutes late may shorten or require rescheduling.
• Packages/courses (if offered): non-transferable; expiry as stated at purchase.
• Refunds: services already provided are non-refundable; product refunds follow consumer law if unopened/faulty.

Prices are confirmed at consultation and/or shown in our booking portal. Deposits/payments may be processed by the booking provider or its payment processor. We do not store card details.

You must complete medical forms truthfully and sign consent before treatment. Individual results vary; no specific outcome is guaranteed. With your consent, photographs may be taken for clinical records and, separately, for marketing.

We provide aftercare guidance appropriate to your treatment. If you have concerns, contact 01422 756523. For urgent medical issues, contact NHS 111 or 999.

Please email bronte@voderm.co.uk. We aim to acknowledge within 2 business days and respond promptly.

See our Privacy Policy and Cookie Policy.

We may update these Terms; the latest version will appear here.

These Terms are governed by the laws of England & Wales. The courts of England and Wales have exclusive jurisdiction.